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Facility Manager

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete life cycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years. CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Reporting into the Site Manager and based from Diegem, Belgium, we are looking for a Facility Manager

Role Description:

Technical Skills:
  • To manage site services such as; Security, Service Desk, Post, Reception, Vending, Stationary, Office Services, Waste, Pest Control, building management, projects and out-of-scope in co-ordination with the Site Manager and Project Manager.
  • Support with the co-ordination and testing of Business Continuity Planning for the site.
  • Ensure the delivery of site services (as per above) are current and in line with SLA/KPIs at the site
  • Responsible for ensuring that all equipment is maintained and operated in a safe manner.
  • To provide accurate and timely reports to the Site Manager on performance of suppliers supporting the site
  • All Health & Safety and Environmental requirements that are defined in work instructions are communicated in training
  • Follow required emergency prevention and operational controls
  • Report all accidents, occupational illnesses and emergencies
  • Manage suppliers and resolve service issues as they arise.
  • Seek opportunities to improve services and cost-effective ways of working.
  • Good understanding of contracts and negotiations.
  • Competence in oral and written skills.
  • Ability to work to pressured deadlines.
Financial skills:
  • To be financially aware and understand cost controls within your area of responsibility.
  • Work with finance team to control invoicing and reconciliations.
  • Responsible for coordinating elements of a site business plan
  • Responsibility for budgets at site level
People skills:
  • Manage, recruit and develop a team of personnel to carry out services at site level to an agreed SLA standard.
  • Manage a team to deliver their objectives.
  • Motivated team player with a mature approach and high customer service focus
  • Practical hands on approach.
Customer Relationship Management:
  • Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service.
  • Support and communicate with clients, customer base with your area of responsibility and the Site Manager
  • Maintain performance standards to ensure Customer expectations are met
  • Build an excellent Supplier relationship.
  • Primary interface for key businesses at the site.
Skills/ Qualifications
  • Experience in a supervisory role or related service environment.
  • Demonstrate experience in dealing with facility management, customer service and exhibit key skills within this area.
  • Willing to travel between several sites
  • Sound problem solving ability
  • Sound understanding of HSE requirements i.e. IOSH
  • Competent in oral and written skills, as well in Dutch, French and English
  • Experience in contract management and measurement
  • PC literate i.e. Microsoft systems.
  • Motivated.
  • Strong time management skills essential.
Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Raphael Pèrez

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